Frequently Asked Questions
Find answers to common questions about Compared Health and healthcare price transparency
Product Capabilities
What is Compared Health and how does it work?
Compared Health is a platform that helps self-insured businesses save money on healthcare claims by providing access to real hospital price transparency data. We process machine-readable files from hospitals to give you actionable price comparisons and insights.
What features does Compared Health offer?
Compared Health offers price comparison tools, advanced analytics dashboards, TPA negotiation support, custom reporting, and real-time data updates. Enterprise plans also include API access for integration with your existing systems.
Can my employees use Compared Health to compare prices?
Yes! Compared Health can be configured to provide employee-facing tools that help them make informed decisions about where to receive care, leading to better outcomes and lower costs for both the employee and your business.
Data Sources
Where does Compared Health get its data?
Compared Health sources data from machine-readable hospital price transparency files mandated by federal law. These files contain actual prices that hospitals charge for procedures and services, ensuring our data is accurate and up-to-date.
How often is the data updated?
Data update frequency varies by plan. Starter plans receive monthly updates, Professional plans get weekly updates, and Enterprise plans have access to real-time data updates as hospitals publish new information.
How accurate is the pricing data?
Our data comes directly from hospital price transparency files, which hospitals are legally required to maintain and update. While hospitals are responsible for the accuracy of their own data, we validate and process it to ensure consistency and reliability.
Pricing & Plans
How much can I save using Compared Health?
Savings vary by organization, but our clients typically see 15-30% reduction in healthcare claims costs through better provider selection and TPA negotiation. The exact savings depend on your current spending patterns and implementation of our recommendations.
What company sizes does Compared Health support?
Compared Health serves self-insured businesses of all sizes, from small companies with 50 employees to large enterprises with thousands of employees. We offer different pricing tiers and feature sets to match your needs.
Is there a contract commitment?
We offer flexible contract terms to meet your needs. Annual contracts typically provide the best value, but we can also discuss other arrangements based on your specific situation.
Implementation
How long does implementation take?
Most businesses can be up and running within 2-4 weeks. Implementation includes data integration, team training, and configuration of your dashboard. Enterprise clients with complex requirements may need additional time for custom integrations.
What's included in the onboarding process?
Onboarding includes initial setup, data integration, platform training for your team, and configuration of reporting dashboards. Enterprise plans include dedicated onboarding support and custom feature setup.
Can Compared Health integrate with our existing systems?
Yes. Our Enterprise plan includes API access for integration with your existing HR, benefits, and claims systems. Our team will work with you to ensure smooth integration.
Security & Compliance
Is my data secure?
Yes. Compared Health employs enterprise-grade security measures including data encryption, secure access controls, regular security audits, and compliance with healthcare data protection standards. We take data security very seriously.
Is Compared Health HIPAA compliant?
Yes. Compared Health is designed to handle sensitive healthcare data in compliance with HIPAA regulations. We implement appropriate administrative, physical, and technical safeguards to protect your data.
Who has access to my organization's data?
Access to your data is strictly controlled. Only authorized users within your organization and designated Compared Health support staff (when necessary for troubleshooting) can access your data. We maintain detailed access logs and audit trails.
Support
Do you offer support and training?
All plans include support and training. The level varies by tier, from email support in the Starter plan to 24/7 premium support and a dedicated account manager in the Enterprise plan.
How can I get help if I have questions?
Support options depend on your plan. All customers can reach us via email. Professional and Enterprise customers have phone support, and Enterprise customers have a dedicated account manager for personalized assistance.
Do you provide training materials?
Yes. We provide comprehensive documentation, video tutorials, and live training sessions to help your team get the most out of Compared Health. Training materials are updated regularly as we add new features.
Still Have Questions?
Our team is here to help. Schedule a demo or reach out with your specific questions.